Frequently Asked Questions
We are sorry to inform you that we are not going to restock in short time because of coronavirous.
We ship all orders from Canada. Free shipping for orders address in Ontario, $19 shipping for other provinces.
Usually your order will be shipped out from our warehouse in 1-2 business days, for most Canada locations, delivery time is 2-5 business days. The shipping time and transit time might be delayed for a bit during shopping season, we appreciate your understanding and patience.
The transit time is 2-5 business days for most Canada locations, but it will be delayed for a bit for shopping season.
There is no Taxes & Customs duties. We ship the order from Canada, it is free shipping.
We accept Credit Card and PayPal.
We accept 30 days returns & exchanges, please email us via email@example.com for returning instruction.
Please keep the original package and ship all the attached items back to us. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Please send us the tracking number after the package is shipped, and the refund will be issued after the package is received by our warehouse.
We will ship the available items first, and the backorder item when we restock. But if you prefer to wait for all items to ship together, please leave us a note when you place the order, or contact us at this link.
No, every item is free shipping in Canada, no minimum purchased required.